De-escalation and Conflict Management
This three-hour training explores frameworks for understanding conflict and identifying strategies for recognizing what escalation looks like; creates and implements a plan everyone can use to manage conflict and identify tools to support people through the de-escalation and conflict management process. This training is for those interested in learning more about de-escalation and conflict management as it relates to the practice of harm reduction by behavioral health practitioners, organizations, and outreach workers providing services to people who use drugs.
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Continuing Education Credits
This course offers 3 Category I/A CEUs for social workers, professional counselors, and certified peer recovery specialists. All 3 CEUs are in the mentoring and education domain.
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Practical Application
Utilizing real-life scenarios, this course is broadly applicable to a variety of different circumstances while maintaining a focus on substance use and de-escalation with people who use drugs.
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Harm Reduction Lens
As with all MaHRTI trainings, this course focuses on de-escalation and conflict management from a substance use and harm reduction frameworkl
