Course curriculum

  • 1

    Introduction

    • Welcome

    • Learning Objectives

    • Content Warning

    • Pre-Test
  • 2

    Conflict and Escalation

    • What is Conflict?

    • Reflect: Conflict in Your Organization

    • Reflect: Escalation

    • Stages of Escalation

    • De-escalation

    • Effective Intervention

    • Trauma and Conflict

    • Reflection: Trauma and People Who Use Drugs

    • Trauma and Conflict Escalation

    • De-escalation and Power

    • Reflect: Power Dynamics and You
  • 3

    Strategies for De-escalation

    • Reflect: Your Experience

    • Conflict Management

    • Reflect: Conflict and You

    • Self Control

    • Reflect: Your Own Triggers

    • Prevent

    • Reflect: Prevention Strategies

    • Listen

    • How to NOT Escalate

    • Reflect: During Conflict

    • Adapt

    • Reflect: Adapting

    • Think

    • Reflect: Think and Ground

    • Spatial Safety

    • Law Enforcement

    • Maintaining Personal Safety

    • After the Situation is Over
  • 4

    Practice

    • Scenarios
  • 5

    Conclusion

    • Post-Test

    • De-escalation and Conflict Management Feedback

    • De-escalation and Conflict Management Feedback

    • Conclusion

Instructor